Free returns • Premium quality • Actually gets it
Return & Refund Policy
Last Updated: November 9, 2025
At AnxiousButAwesome, we want you to feel good about your purchase. If you're not completely satisfied, we've got you covered.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all purchases. If your shirt doesn't make you feel more understood, return it—no questions asked.
Because buying things when you're struggling takes energy you barely have. Your mental health journey shouldn't come with buyer's remorse.
Eligible Returns
You Can Return:
✓ Items within 30 days of delivery
✓ Unworn, unwashed items
✓ Items with original tags attached
✓ Items in original packaging (if applicable)
You Cannot Return:
✗ Items worn or washed
✗ Items without tags
✗ Items damaged by customer
✗ Items returned after 30 days
✗ Final sale items (clearly marked at purchase)
How to Start a Return
Step 1: Contact Us
Email us at info@anxiousbutawesome.com with:
Your order number
Item(s) you want to return
Reason for return (optional but helps us improve)
Step 2: Get Your Return Label
We'll send you a prepaid return shipping label within 24-48 hours.
Step 3: Ship It Back
Pack your item securely, attach the label, and drop it off at your nearest shipping location.
Step 4: Get Your Refund
Once we receive and inspect your return (usually 3-5 business days), we'll process your refund.
Refund Processing
Timeline:
Inspection: 3-5 business days after we receive your return
Refund Processing: 5-10 business days after approval
Bank Processing: 3-5 business days (depends on your bank)
Total timeline: 10-20 business days from when you ship your return
Refund Method:
Refunds are issued to your original payment method:
Credit/debit card refunds appear on your statement
PayPal refunds go to your PayPal account
Other payment methods refunded accordingly
What's Refunded:
✓ Full product price
✓ Original shipping cost (for defective/wrong items only)
✗ Return shipping cost (we cover this with prepaid label)
Exchanges
We don't offer direct exchanges. Here's why: it's faster and easier for you to:
Return your original item (free return shipping)
Place a new order for what you want
We'll rush process your new order
This way you get what you need faster, and you're not stuck waiting for the exchange process.
Damaged or Defective Items
We're sorry if your item arrived damaged or defective. This is rare, but it happens.
What to Do:
Email us within 7 days of delivery at info@anxiousbutawesome.com
Include photos of the damaged/defective item
Keep the item until we respond
What We'll Do:
Send you a replacement at no cost (rushed processing)
OR issue a full refund including original shipping
You choose what works best for you
You don't pay return shipping for damaged/defective items.
Wrong Item Received
Ordered a different design or size? Our bad. Here's how we fix it:
Email us at [your email] with your order number
We'll send the correct item immediately (free shipping)
We'll send a prepaid label for the wrong item
You keep or return the wrong item (your choice)
Wrong item = our mistake = we make it right, fast.
Lost or Stolen Packages
If Tracking Shows "Delivered" But You Didn't Receive It:
Check with neighbors - sometimes carriers leave packages nearby
Check mailroom/building office - apartment buildings especially
Wait 48 hours - occasionally tracking updates before actual delivery
Contact us - we'll work with the carrier to investigate
Our Policy:
We're not responsible for stolen packages after confirmed delivery
We'll help file claims with the shipping carrier
We can offer a discount on a replacement order (case-by-case basis)
Prevention tip: Consider delivery to a workplace or use signature confirmation for high-value orders.
Cancellations
Before It Ships:
If your order hasn't been sent to production yet (usually within 24 hours), we can cancel it for a full refund. Email us ASAP at [your email].
After It Ships:
Once your order is in production or shipped, we can't cancel it. You'll need to wait for delivery and follow our return process.
Why? We print on-demand through Printful. Once they start printing, we can't stop it. This is how we keep costs down and reduce waste.
International Returns
International Customers:
Same 30-day return policy applies
We provide prepaid return labels where available
You may be responsible for customs fees/duties on returns (unfortunately, we can't control this)
Refund processing times may be slightly longer
Tip: Contact us before returning international orders so we can provide specific guidance for your country.
Store Credit Option
Prefer store credit instead of a refund?
We can issue store credit for the full amount, which:
Processes faster than refunds (immediate)
Never expires
Can be used on any future purchase
Just let us know when you contact us about your return.
Quality Guarantee
We partner with Printful, an industry-leading fulfillment company, to ensure premium quality:
✓ Soft, durable fabric
✓ Eco-friendly, water-based inks
✓ Quality printing that lasts
If your shirt doesn't meet our quality standards, we'll replace it or refund you—no hassle.
Special Circumstances
Medical/Mental Health Crisis:
If you're experiencing a crisis and need to return an item but can't handle the process right now, just email us. We'll hold your return window or work something out. Your wellbeing comes first.
Financial Hardship:
If you're experiencing financial difficulties and need a refund but missed the 30-day window, contact us anyway. We'll work with you on a case-by-case basis.
We're humans who get it. Life happens. Mental health happens. We're flexible.
FAQ
Q: Do I need to include anything with my return?
A: Just the item in original condition. No need for receipts or packing slips.
Q: What if I lost my tags?
A: Contact us—we may still accept the return if the item is clearly unworn.
Q: Can I return a shirt if I just changed my mind?
A: Absolutely. That's what the 30-day guarantee is for.
Q: How do I know you received my return?
A: We'll email you confirmation once we receive and inspect it.
Q: What if my return is denied?
A: We'll email you with photos and explanation. You can have the item shipped back to you (you pay return shipping) or we can donate it.
Q: Do you offer free returns?
A: Yes! We provide prepaid return shipping labels.
Q: Can I return a sale item?
A: Yes, unless it's marked "Final Sale" at the time of purchase.
Our Promise
We're not here to make money off your struggle. We're here to build a community that gets it.
If something's not right with your order—whether it's the fit, the quality, or you just changed your mind—we'll make it right.
No hoops to jump through. No guilt trips. No "should have read the fine print."
Just honest customer service from people who understand that some days, dealing with a return is hard enough without dealing with corporate BS.
Contact Us
Have questions about returns or need help?
📧 Email: info@anxiousbutawesome.com
🌐 Website: anxiousbutawesome.com
⏰ Response Time: Within 48 hours
We respond like humans, not bots. Promise.
Mental Health Resources
If you're struggling right now and need support:
988 Suicide & Crisis Lifeline: Call or text 988
Crisis Text Line: Text HELLO to 741741
NAMI Helpline: 1-800-950-NAMI (6264)
Your mental health matters more than any t-shirt. Please reach out if you need help.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@anxiousbutawesome.com